Why Managed Services?

There are a lot of reasons for businesses of all sizes to consider partnering with a managed service provider. For smaller businesses, it’s a very cost effective way to have a team of IT professional available to you as needed— and always keeping an eye on your network, equipment and security—at a price point well under the cost to hire an IT department of your own. We find this to be especially important for businesses with under about 30 employees, where a full-time IT person on staff would be under-utilized.

For larger businesses, it can be beneficial to have supplemental support for things like backups, security monitoring, and other day-in, day-out tasks that can take time and attention away from other tasks. It’s often also helpful to be available to provide end-user support at times where on-staff support might be limited.

No matter your size, though, we think the reasons for choosing any managed service provider come down to three factors: ease of use, reliability, and security.

Ease of Use

Technology in business is an incredibly powerful tool, but it’s also often ridiculed for being notoriously annoying to use. It’s important to have professional help available for two major reasons. The first, and perhaps most obvious, is that having a resource for your staff to contact via phone or email about issues they’re having, and get hands-on remote and in-person support for those issues can reduce their idle time and get them back on track faster when things do go wrong. The second, and perhaps less obvious, is that having professionals with industry best-practices in mind can help align how you use technology to be more efficient and easier for your staff to take full advantage of.

Reliability

The more we depend on things, the more it hurts to go without them, even for a short time. For a small business, even a short network outage can take down not just their computers, but also their phones, point-of-sales systems and credit card processing, security cameras, and any number of other key systems. Having reliable equipment configured to industry best-practices, and constantly monitored and kept in alignment as those best-practices change, is the most assured way for any technology to run reliably with as little downtime as possible. We’re constantly making minor adjustments to our clients’ systems to ensure that they’re running as optimally as possible. We also have best-in-class backup and disaster recovery solutions in place, so that if things do go wrong, we can get you back up quickly and painlessly.

Security

Ransomware, social engineering, and other evolved techniques for exploiting computer systems and the people who use them are on the rise. The business impact of ransomware can be devastating, and companies of all sizes and even governments have been hit by these attacks. Social engineering is proving to be an effective way for criminals to trick well-intentioned people into any number of malicious acts. We take security very seriously and work with our clients to minimize their risk of exposure, train staff on their potential to be a vector for an attack, and ensure that data is backed up in multiple secure locations.